QUEUE MANAGEMENT IN SANTA CASA DA MISERICÓRDIA DE BARCELOS

Simple, modern and functional, this is how we can define the QUARTZ TOUCH, a ticket dispenser kiosk which the Santa Casa da Misericórdia de Barcelos has chosen to automate the institution's queuing management service.

In addition to developing an excellent customized kiosk and adapted to the customer needs, the QMAGINE division of PARTTEAM & OEMKIOSKS group has installed a layout with a TV passwords module and news ticker (RSS).

"The wait can be frustrating for customers. Finding ways to reduce the feeling of waiting, improving the customer experience and organizing the service are priorities of the QMAGINE division."

The QMAGINE division has been developing new products and solutions that meet these needs. The bet on technology to help manage the queues and provide the customer with the comfort of not having to sit still, anxious and bothered with the time they wait.

In an increasingly competitive market, the customer's experience, starting with customer service, can be the differential in customer loyalty to the service / brand / institution.