Performance evaluation system
Collection and analysis of statistical data
Customer service assessment is a tremendously valuable tool in human resource management, that aims to capture customer and employee satisfaction levels in just seconds.
With our Statistical Data Analysis and Evaluation System, you will help improve customer experience, workplace happiness and profitability.
This indicator promotes dialogue between managers and employees, promoting continuous improvement of operators nad their activity, defining a "course" between the expectations of the Organization and the performance results.
This system promotes a dynamic of change with constant improvement as its main objective.
Make the most of your business with our rating system solutions and easily turn feedback into continuous improvement for your business!
QMAGINE EVALUATION enables operators to reflect on their own performance and impact on the organization, thus making them active agents in their internal evolution process.
This evaluation system can be applied to all types of service operators regardless of the business area in which they are located.
Track your performance!
With our statistical data analysis service, you can track and manage your performance, turning comments into data analysis.
The intuitive graphs and tables will help you identify problems and ifnd causes in order to validate future improvements and effortless actions.
Customers statisfaction levels
Evaluation system in queue management
The Evaluation System can be integrated into a Kiosk, where the customer evaluates the service provided quickly and interactively.
This system can be integrated in a Queue Management solution, in order to give a better opinion on the provided service.