Banco Atlântico Europa: Queue Management optimizes the quality of banking service

Banco Atlântico Europa has chosen QMAGINE by PARTTEAM queuing management systems to optimize the quality of customer service at banking center in Lisbon.

The developed system integrates the queue management module by ticket, which responds to all the service settings, being possible to print the ticket with a greater thickness, like a business card.

The QMAGINE team has developed a complete and customized solution for Banco Atlântico Europa, focusing on the study of various components like: user experience, usability and interface design.

One of the components of the queue management solution, developed for Banco Atlântico Europa, is the DINK 17" touchscreen kiosk, which allows you to manage waiting queues in a disciplined and efficient way.

The system also integrates the SMS alert service, which provides users a warning, through the smartphone. This allows users to enjoy more convenient service without the need to remain in the room while waiting their turn.

The digital signage / corporate TV module installed at Banco Atlântico Europa, incorporates a 32" display, which transmits dynamic information about the service as the next ticket to be called, the services, etc.

The QMAGINE by PARTTEAM & OEMKIOSKS queuing and service management systems provide powerful tools that enable to:

• Optimize service quality
• Manage customer relationships
• Predict waiting time
• Collect statistical data
• Among others.

Given the fierce competition present in the economy and the growing need to win customers and keep them loyal, the PARTTEAM & OEMKIOSKS develops technological solutions, in order to point out opportunities for improvement in banking services.