Carclasse chooses Queue Management Systems QMAGINE by PARTTEAM & OEMKIOSKS

Carclasse is one of the largest Mercedes-Benz authorized distributors in Portugal and has chosen the QMAGINE by PARTTEAM & OEMKIOSKS queue management systems for the service location in Lisbon.

A complete system was developed for the Carclasse service area, in order to allow an efficient management, making the service more customized and a more pleasant experience for Carclasse customers.

The QMAGINE by PARTTEAM & OEMKIOSKS team has developed a complete and customized solution, focusing on the study of different components, user experience, usability and interface design.

The system integrates the 17" QUARTZ touchscreen kiosk developed by PARTTEAM & OEMKIOSKS, which allows the user to select the different services provided and add the vehicle's registration number.

The digital signage / corporate TV module installed in the Carclasse dealership in Lisbon, incorporates a 43"display, which transmits dynamic information about the services, such as the next registration to be called, service desks, etc.

This solution allows the Carclasse service team, through a backoffice system, to:

• Call specific and / or priority tickets;
• Customize services to operate and in which counter;
• Check statistics;
• Forward tickets to different services;
• Present the registration number, as well as where to go;
• Among others.

The QMAGINE division by PARTTEAM & OEMKIOSKS, through its queuing management systems, manages and monitors real-time attendance behaviors.