Cruz Verde clinic optimizes service with QMAGINE queue management system
Cruz Verde clinic – Serviços de Assistência Médica, in Guimarães, used PARTTEAM & OEMKIOSKS' services to requalify and optimize its queue and service management with a complete QMAGINE solution.
This project included the installation of a queue management system in the waiting area, a QTICKET Buttons ticket dispenser, monitors with information about the tickets and with corporate information of the clinic in the waiting area and also a monitor with visibility to the outside, ensuring social distance and avoiding the agglomeration of users in the facilities. Located on the lower floor, this last equipment, in addition to information on the status of attendance, also displays content managed by the client himself.
Taking into account that the standard of service required by citizens is increasingly high, both in the public and private sectors, it is natural to look for solutions that guarantee a faster, more efficient and welcoming service.
QMAGINE by PARTTEAM & OEMKIOSKS queue management and service systems with powerful and effective tools, have numerous advantages:
- Optimization of quality service;
- Exceptional customer relationship management;
- Possibility to predict the waiting time;
- Collection of statistical data;
- Reduction of the perception of waiting time;
- Service management and organization;
- Staff productivity optimization;
- Reduction of the dropout rate.
Ticket dispenser kiosks allow a personalized customer service and a productivity gain in the service provided. QMAGINE systems, in turn, automate processes, making the flow of service easier.
As far as the QTICKET Buttons is concerned, this is a versatile kiosk that allows each user, in a simple way, to choose the service they want. After selection, the kiosk prints an informative ticket with the ticket number and the estimated time of call.
QMAGINE is a brand of PARTTEAM & OEMKIOSKS specifically focused on optimizing and innovating service and queue management. Each project is studied in detail and customized to the needs of each client.
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