Efficiency, Luxury & Innovation: Badrutt’S Palace Transforms the CantEEN Experience with Self-service Kiosks And Software by PARTTEAM & OEMKIOSKS

In the heart of St. Moritz, Switzerland, Badrutt’s Palace Hotel is a global icon of luxury hospitality. With a century-old history, 155 rooms and suites, award-winning cuisine, and impeccable service, the hotel combines tradition and innovation to offer unique experiences to its guests.

This commitment to excellence extends not only to those who visit the hotel but also to those who work there.

With dozens of employees using the cafeteria daily, management was looking for a way to improve the internal experience, reducing wait times and ensuring faster, more organized service.

The Challenge

Before implementation, the ordering process in the canteen was completely manual: employees would go to the counter, place their order directly, and wait in line until they were served.

This model presented two main problems:

Long lines during peak hours;

Long wait times and, consequently, a more rushed and less comfortable mealtime.

For a luxury hotel where every detail counts, this self-service experience was out of line with the standards of fluidity and attention that define Badrutt’s Palace Hotel.

The Solution

PARTTEAM & OEMKIOSKS developed and custom-built an integrated solution, combining hardware and software, that brought greater autonomy and efficiency to the canteen's ordering process.

The custom-built 32-inch MEDIA QSR self-service kiosk provides clear and dynamic menu display, making the space more modern and functional.

Kiosks integrated with PARTTEAM & OEMKIOSKS' YCanteen software allow hotel staff to intuitively order and pay for meals.

Self-service kiosks are, therefore, an asset to the hotel and restaurant sectors.

MEDIA QSR Self-Service Kiosks:

Three units strategically located in the cafeteria area;

Self-service, allowing each employee to place their order independently;

Card payment, fully integrated with the hotel's internal system.

1. Home – “Welcome”

The home screen welcomes the user, inviting them to start the order in a simple and intuitive way, simply by clicking on the screen.

2. Choice of menu/dish

The employee browses the digital menu, viewing the meal options and their details. Within each menu, the employee can choose one or more dishes.

3. Add dish to cart

With a simple tap, the selected dish is added to the cart, and you can continue choosing other options.

4. Purchase Summary

A clear summary is displayed with all selected items, allowing you to confirm or edit the order before proceeding to checkout.

5. Payment method

The user chooses the payment method, which can be by credit card or with a hotel employee voucher. After selecting the desired method, the payment is made directly at the self-service kiosk.

6. Ticket printing

After confirmation, the kiosk prints a ticket with the order details, which will be used to collect the meal.

A 27'' SENSES interactive wall kiosk equipped with PARTTEAM & OEMKIOSKS YCanteen software was installed in the kitchen area to manage orders placed at the MEDIA QSR self-service kiosks.

SENSES Wall Kiosk:

Connected to YCanteen software for centralized order management in the kitchen;

Direct communication between orders and the kitchen , eliminating the need for paper or face-to-face interaction at the counter.

A large display has been installed in the cafeteria and canteen area where hotel staff can view the status of their orders and know when it is their turn.

DISPLAY:

Installed in the cafeteria, it displays order progress in real time;

It allows employees to know exactly when to pick up the meal.

YCanteen – Custom Software

YCanteen was developed by PARTTEAM & OEMKIOSKS and fully adapted to the hotel's visual identity, ensuring a premium and consistent visual experience.

YCanteen software allows you to manage menus and dishes simply and efficiently through an intuitive back office, offering options in multiple languages for greater accessibility.

Fully integrated with the hotel's payment and management systems, it automatically updates order status and communicates with the information display, ensuring that the entire process, from ordering to delivery, is streamlined and organized.

Innovation at Service of Excellence

Badrutt's Palace has always stood out for its ability to combine tradition and modernity. With this solution, the hotel demonstrates that the same care given to guests is also given to its internal staff.

After implementation, the benefits were immediate:

Reduced wait times and faster service;

Fewer order errors, increasing accuracy and efficiency;

Greater employee satisfaction, who now have more autonomy and comfort during mealtimes;

A more organized kitchen and smoother operations, thanks to real-time communication.

The canteen's modernization reinforces the commitment to quality at all levels, transforming a simple moment, mealtime, into an efficient, organized experience aligned with the hotel's philosophy of excellence.

This project is an example of how PARTTEAM & OEMKIOSKS' interactive technology, combined with its proprietary YCanteen software, can improve internal processes, optimize operations, and increase team satisfaction.

More than a technological upgrade, it represents a paradigm shift in how the dining experience is managed and delivered in a demanding corporate environment.