Customer Service in Health Services: Automatic Check-in

Why spend endless time in waiting queues when you can check in automatically?

It was with this principle that the QMAGINE by PARTTEAM & OEMKIOSKS division developed a queuing management system for the Labco - Medical Diagnostics Company.

After the appointment has been marked, the user receives an SMS with a unique code for the scheduled appointment from Labco. This code is then used for the user to check in at the ticket dispenser 10'' QTICKET TOUCH at the place of service.

The user upon check-in at the ticket dispenser, will receive the indication of the place where he should wait and the ticket, which shows the number and service desk, to which he must go. In this way, the laboratory can avoid a first moment of waiting and provides a more personalized, effective and positive service.

This procedure also allows the medical diagnostics company to better manage human resources by ensuring a more efficient and fast flow of patient care.

All moments of service should convey a sense of comfort, especially when it comes to customer service. It is important for the QMAGINE by PARTTEAM & OEMKIOSKS division to generate benefits to the users of interactive systems, optimizing the tasks within the health units.