Self-service Kiosks Optimize Queue Management in Lojas de Cidadão in Portugal
The Lojas de Cidadão (Citizen Service Centers) in Portugal now have self-service kiosks developed and produced by PARTTEAM & OEMKIOSKS, with a clear focus on modernizing public services and improving user experience.
These kiosks allow for the autonomous management of service passwords, reducing waiting times and streamlining processes within these Citizen Service Centers.
With an ergonomic and minimalist design, the queue management kiosks were customized to meet the needs of this project, ensuring full integration with existing systems and simple and intuitive use for any citizen.
Simplified Interaction and Greater Autonomy
DINK self-service kiosks allow users to select the desired service on the interactive display and then receive a password to be served.
For certain services, citizens can also identify themselves by scanning their Citizen Card directly at the kiosk, which allows for more efficient management of service and better triage of requests.
This approach promotes a more autonomous experience, reduces the need for direct contact and allows staff to focus on providing effective support for more complex cases.
All of this contributes to faster, more fluid service that is adapted to the challenges of the digital age.
Technology and Functionality at the Service of Citizens
Equipped with cutting-edge technology such as a Citizen Card reader and a ticket printer, DINK self-service kiosks have been installed in several Citizen Service Centers throughout the country.
This solution helps to reduce congestion in waiting areas, minimizes the time users spend in the facilities and makes the entire process more transparent and organized.
In addition to its functional component, the discreet and contemporary design of the DINK model fits perfectly into public spaces, reinforcing a modern and accessible image of the Portuguese public administration.
With this project, PARTTEAM & OEMKIOSKS reinforces its mission of creating tailor-made technological solutions to improve the relationship between institutions and citizens. With these self-service kiosks, Lojas de Cidadão take another important step in the digitalization of public services in Portugal.
Find out about our DINK model!
Download datasheet for free.