The importance of QSR kiosks from PARTTEAM & OEMKIOSKS forDark Kitchens
Dark Kitchens are an increasingly popular concept. Also known as “ghost kitchens”, “invisible kitchens” or “virtual kitchens”, Dark Kitchens are simple commercial kitchen spaces with no option for lunch or dinner. That is, the food in Dark Kitchens is only available for delivery (food delivery), reflecting the need to implement QSR (Quick-Service Restaurants) kiosks.
Dark Kitchens are optimized for delivery, either directly to the customer or through (online) food delivery platforms. These kitchens allow the staff to focus even more on the needs of the customers.
Since Dark Kitchens don't have a dining area, they end up with a higher volume and greater efficiency when it comes to cooking the dishes. Since there are many customers who have been using these services and who have their lunch in a different location than the one where they buy their meal, it is necessary to use integrated technologies that are an asset in the creation of strategies for deliveries.
Dark Kitchens optimize internal operations, since employees don't have to move around to serve customers. So, order efficiency is promoted. But other benefits of this concept can be highlighted:
- Cost reduction and focus on quality;
- Optimization of processes and efficient deliveries;
- Growth of the online delivery market;
- Shared business model;
- Return on investment (ROI);
- Competitive prices.
Self-service kiosks for QSR from PARTTEAM & OEMKIOSKS are essential, as customers can order from the kiosks and then pick them up at the Dark Kitchens. Besides improving the customer experience in these restaurants, they have a very positive impact on the restaurants revenues and profits, hence their importance for the future of Dark Kitchens.
QSR kiosks work simply. The customer selects what he or she wants, chooses the desired dish, pays with the desired payment method and receives an invoice with an order number. He or she can then go to the Dark Kitchen to receive the order.
About the Dark Kitchen, and after accepting the order, it goes into “preparation” mode, making this information available to the customer. When the order is completed, the Dark Kitchen operator presses the “ready” button on the tablet or smartphone and the customer is notified through the screen. Optionally, when the order is “ready” and if the customer has chosen to be notified by SMS, the PARTTEAM & OEMKIOSKS system sends an SMS to the customer.
PARTTEAM & OEMKIOSKS has several solutions and develops equipment customized to the needs of each client and project, in this case for Dark Kitchens.
Innovate your Dark Kitchen with our self-service kiosks for QSR!
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