Tourigalo Modernizes Service with Drive-Thru System and Queue Management, Developed by PARTTEAM & OEMKIOSKS

The Tourigalo restaurant implemented an integrated solution to modernize different moments of its customers' experience, combining a Drive-Thru system with a queue management solution. The project, developed by PARTTEAM & OEMKIOSKS, brings together digital signage, interactive communication and service organization tools, creating simpler, faster and more efficient flows.

The solution allows for a differentiated response to customers who opt for the Drive-Thru and those who are served inside the restaurant, contributing to a more autonomous and organized experience.

Drive-Thru: A Faster and More Intuitive Ordering Experience

For the Drive-Thru system, a PLASMV outdoor digital billboard unit was installed, used as a digital signage support for displaying menus, campaigns, and advertising content. The equipment integrates with the YPortal ADV digital signage software, allowing for centralized, remote, and real-time management of the displayed content.

Further along the road is the QSR Intercom, equipped with a display, microphone, and speakers. In addition to allowing customers to browse menus and place orders, this equipment also integrates with YPortal ADV, ensuring centralized management of the digital content displayed on the screen, it also allows the customer to track their order and the amount to be paid directly on the display.

The use of the same software on both devices ensures consistent communication throughout the entire Drive-Thru process, with the ability to update content quickly and remotely, without the need for on-site intervention.

The customer journey was designed to make the process more fluid.

Accessing menus and content on the PLASMV digital display;
Proceeding to the QSR intercom;
Viewing available options on the display;
Placing an order through the communication system;
Moving to the service window;
Paying for and receiving the order from the employee.

This configuration contributes to a faster and more organized Drive-Thru experience, reducing unnecessary steps and allowing the customer to place their order more independently.

Queue Management: More Organization in In-Person Service

Inside the restaurant, the implemented solution includes restaurant menu board, allowing menus and content to be presented digitally, dynamically, and visually appealingly.

In addition to this equipment, there is a ticket dispensing kiosk, which allows customers to select the type of service they want before waiting to be served.

After selecting the service, the customer receives a ticket and waits for a call from an employee, according to the order of service.

The management of this process is supported by the QMAGINE software, developed by PARTTEAM & OEMKIOSKS for queue management. The solution allows for the organization of customer flow according to different service types, contributing to more efficient resource use and a more predictable experience for those waiting.

Faster service;
Reduced queues and waiting times;
Better organization of customer flow;
More dynamic digital communication;
A simpler and more intuitive experience for customers.

The implementation of these solutions at the Tourigalo restaurant demonstrates how the combination of Drive-Thru, digital signage, interactive communication, and queue management can contribute to modernizing the restaurant experience.

By integrating equipment such as PLASMV, QSR Intercom, Menu Boards, and Queue Management Kiosk with QMAGINE software, PARTTEAM & OEMKIOSKS created a solution focused on efficient service, organized workflows, and a more dynamic customer experience.