How to meet the needs of today’s market with the QMAGINE system integrations

Nobody likes to wait in long lines, especially if you are talking about health services. A sick patient can get frustrated more easily. Therefore, PARTTEAM & OEMKIOSKS is proud to be one of the preferred suppliers of the health sector in Portugal.

Including hospitals, health centers, clinics, offices, pharmacies, the health sector is one of the sectors that can benefit the most from the queue management systems from PARTTEAM & OEMKIOSKS, namely the QMAGINE software.

Besides, this sector can also benefit from integration with other software of health institutions in Portugal, such as SClinico, Sonho, Marta, Maxdata, Sclinico Hospitalar, Healthgest, SPMS Light and Kiclinic, taking into account the waiting time of users and the need to provide them comfort.

In fact, the creation of an integrated digital environment is a necessity in today’s market. Therefore, the QMAGINE system makes a series of integrations, in order to ensure productivity, agility and real-time communication.

IPO of Coimbra optimizes its Service Management System
IPO of Coimbra optimizes its Service Management System

These integrations ensure process optimization, data centralization and, above all, improvement of the user experience.

In the health area, there is a special care to ensure agility and quality in the service operation. It is important, therefore, to reduce anxiety during waiting times, as well as to minimize actual waiting times.

The advances in technology must be applied to health. It is increasingly important and necessary to generate benefits to patients by offering, through interactive systems, more tranquility and transparency, organizing and optimizing tasks within health units, hospitals, pharmacies, etc.

PARTTEAM & OEMKIOSKS’ QMAGINE solutions for healthcare institutions

Many hospitals have turned to the services of PARTTEAM & OEMKIOSKS for the implementation of complete Digital Signage solutions to convey pertinent information to their clients and visitors. These solutions may include ticket dispenser kiosks for queue management, Digital Signage displays for content display, digital billboards, interactive kiosks, etc.

Fernando Pessoa University School Hospital invests in QMAGINE queue management and social service systems
Fernando Pessoa University School Hospital invests in QMAGINE queue management and social service systems

The use of Digital Signage in healthcare has significantly transformed the hospital experience for patients and visitors. Healthcare and pharmaceutical areas, considering all institutions, are increasingly approaching Digital Signage. Highlighting information and providing more attractive content are the main objectives in implementing this communication strategy.

Besides keeping the information attractive, Digital Signage minimizes the perception of waiting time, informs, entertains and promotes quality and satisfaction in customer service. Thus, the implementation of these digital means provides a very positive experience to the user.

The goal is, then, to provide high quality customized solutions in constant proximity to the needs of health institutions. Therefore, the QMAGINE software from PARTTEAM & OEMKIOSKS is essential to guarantee an organized service, because it is present in the mentioned solutions (in queue management, content management, Corporate TV, Digital Signage, menu boards, video walls, digital LED, evaluation systems and SMS alerts).

Farmácia Nogueira invests in QMAGINE queue management system
Farmácia Nogueira invests in QMAGINE queue management system

Given the high standard of service required by citizens nowadays, it is normal to look for solutions that ensure a faster, organized, effective, agile and welcoming service. This way, the QMAGINE software integrates numerous features. Also in pharmacies, this software is extremely useful in the organization and reduction of queues, in addition to providing personalized customer service and productivity gain in the service.

Related Article: How digital signage can benefit the health sector

So, QMAGINE queue and attendance management systems from PARTTEAM & OEMKIOSKS, whose management can be done remotely if preferred, are ideal, since, besides having powerful and effective tools, they present countless benefits:

  • Optimization of service quality;
  • Optimization of employee productivity;
  • Possibility to predict the waiting time;
  • Data collection;
  • Reduction of the dropout rate;
  • Improved customer relationship management;
  • Reduced waiting time;
  • Management and organization of attendance.

The QMAGINE queue management system improves the working conditions of the professionals in any pharmacy and provides better customer service by providing clear and accurate information about their turn to be attended.

In fact, installing a queue management system leads, indirectly, to an increase in customer satisfaction, because it reduces the perception of waiting time, increases impulse purchases within the pharmacy itself and gets customers served faster.

Cruz Verde clinic optimizes service with QMAGINE queue management system
Cruz Verde clinic optimizes service with QMAGINE queue management system

In short, healthcare institutions have been relying on the QMAGINE software and its functionalities for a better organization of the care flow and for a service with more quality, speed and efficiency.

PARTTEAM & OEMKIOSKS’ QMAGINE brand is especially focused on the optimization and innovation of attendance and queue management. Each project is studied in detail and customized to the needs of each client.