Digital signage has been playing a key role in the health sector, whether public or private, improving patient experience, communication with staff and management activities. In fact, digital signage is an opportunity for visual communication, which includes interactive, engaging and educational content.
The health sector, which includes hospitals, health centers, clinics, pharmacies, is one of the sectors that can benefit most from digital signage, taking into account the waiting time of users. Making it easier to share information, digital signage, powered by PARTTEAM & OEMKIOSKS through the QMAGINE SIGN software, replaces the traditional unattractive bulletin boards with dynamic, engaging and easy to update screens.
In a constantly changing environment, digital is the simplest and most effective way to create instant and efficient communication. The use of digital signage and QMAGINE SIGN software in healthcare services has significantly transformed the hospital experience of patients and visitors. In addition to keeping information attractive, digital signage minimizes the perception of waiting time, informs, entertains and promotes quality and satisfaction. As a rule, digital signage also brings benefits in terms of ROI (Return on Investment).
The use of digital signage is another step in the innovation chain in the health sector. One of the functionalities of digital signage in this sector is related to attendance management, often called queue management. Since this sector has public attendance services, most of the time with a lot of affluence, the effective management of attendance (queues) is fundamental for the good functioning of this type of services.
Digital signage in this sector also helps to reduce the communication gap between employees and is the most modern way of transmitting information in hospitals, health centers, offices and pharmacies.
Taking into account that there are several possibilities of content, here are some of the numerous examples of information that can be transmitted through digital signage:
- Presentation of services;
- Waiting time;
- Patient registration;
- Orientation information (wayfinding);
- Messages related to health and well-being;
- Promotion of health services.
The benefits of digital signage for health services
Digital signage in healthcare facilities has proven extremely beneficial for professionals, employees and patients – not only to provide information, but also to educate and instruct. Here are some of the most relevant benefits:
1 – Reduction of the perception of waiting time
Time can pass slowly for patients, family and friends waiting in the waiting room. Often, this is also a time of great excitement for those who have to wait for some news concerning their loved ones. In this sense, digital signage and the QMAGINE SIGN software allows informative and engaging content to be displayed, providing a more productive and less boring waiting time.
Health facilities can, thus, entertain users and visitors through attractive news, programs, relevant health information or facility updates.
2 – Updated and real-time communication
One of the main benefits of using digital signage in the health sector is the ability to provide up-to-date, real-time communication. Health facilities have important information to communicate to users and visitors. In addition to promoting services and events, there are public safety announcements, user safety recommendations, workplace safety tips, health and wellness content, among other communications.
With digital signage, information remains up to date and system administrators can send real-time alerts in emergency situations.
Internal communication also benefits from digital signage, as it allows employees to share and keep up to date information quickly and effectively.
3 – Increased revenue streams
By improving the user experience, the revenue also increases. This is because satisfied patients are more likely to return and recommend the services to others.
4 – Reduction of errors
Through digital signage, it is not only possible to have access to all the communications that are being disseminated in the health space, but there is also a lower probability of manual errors occurring.
5 – Orientation signage
To orient yourself as a user or visitor in a large facility, such as the hospital, can be confusing and frustrating. In this sense, and through a wayfinding system solution – such as PARTTEAM & OEMKIOSKS’ QMAGINE Wayfinder software – it is possible to provide people with a detailed map with instructions that will allow them to reach their destination more quickly and easily.
6 – Reduction of employee pressure
Digital equipment makes it possible for employees to dedicate themselves to more important tasks. Thus, through multimedia kiosks and queue management systems, patients can be admitted, for example, without the need for human intervention.
7 – Promotion of services and products
Digital signage is also a way of disseminating and promoting products, services and events effectively. By selling advertising space to third parties, healthcare facilities can even increase sales of services or products.
8 – Greater security
Digital signage can also function as an emergency alert system. Through a centrally controlled system, urgent messages can be sent to all digital screens of the installation, improving the ability to respond to any type of situation.
9 – Modernization
With digital signage and QMAGINE SIGN software from PARTTEAM & OEMKIOSKS, any healthcare facility sees its space modernized – while reducing costs and providing greater harmony on site.
10 – Lower maintenance costs
With the evolution of digital signage, most of the technological solutions available for the health sector are automated – which reduces equipment maintenance costs.
PARTTEAM & OEMKIOSKS solutions for the health sector
With the health sector constantly evolving, PARTTEAM & OEMKIOSKS presents the right solutions to enhance any service related to this area.
Digital signage networks, such as the QMAGINE SIGN software, include the creation and management of multimedia content (images, videos, news, web content) and its availability through one or several displays, especially advantageous in health spaces.
These networks with different functionalities have as main purpose the dissemination and display of information/content, in this case for the health sector.
PARTTEAM & OEMKIOSKS digital billboards, more specifically those used on a wall, keep users and visitors informed and allow healthcare facility administrators to manage content easily and efficiently. The use of digital billboards positively interferes in increasing satisfaction in service and quality of service.
In fact, the implementation of these digital media provides a very positive experience for the user.
- Self-service kiosks
With PARTTEAM & OEMKIOSKS self-service kiosks, patients and visitors can schedule their appointments, locate doctors by specialty, consult opening hours, locate rooms and offices inside and outside the hospital in a convenient and practical way.
In addition to these services and information, terminals can be used to access the Internet, consult clinical data and disseminate campaigns in the health area.
This way, self-service kiosks allow people to maintain the lifestyle that information technologies currently provide them, that is, the autonomy to perform functions that previously required the presence of another person.
The use of multimedia kiosks with integration of specific peripherals such as biometric identification, card readers or scanners, cameras and payment devices improve the performance of the entity, rationalize the workflow and ensure a drastic improvement of service to patients.
So, multimedia kiosks are nowadays indispensable when it comes to service management, product ordering, time viewing, general information of institutions, access control and check-in, nutritional information, etc.
- Transaction or payment kiosks
Today, transactional or payment kiosks allow anyone to make payments autonomously.
PARTTEAM & OEMKIOSKS equipment can be provided with payment systems through bill readers, cash registers or payment by ATM card, NFC, etc.
Most people are used to dealing with new technologies on a daily basis and increasingly with interactive products, which allow them to take control of operations.
The transactional or payment kiosks make the act of service more effective and comfortable for the patient.
Queue management systems
QMAGINE ticket dispenser kiosks can be integrated with appointment/booking management systems, facilitating the service flow and user management.
Besides issuing tickets and ordering the service, the ticket dispenser kiosk may have check-in and payment functions, where the user may give an indication of arrival at the place and make payments of fees without the operator’s service.
This way, the service is optimized, minimizing the intervention of the various operators.
Wayfinding systems are very important, especially for large hospital buildings. They are ideal to help visitors and users to navigate the building with digital signage properly positioned.
PARTTEAM & OEMKIOSKS’ QMAGINE Wayfinder software, ideal for any hospital unit, is a set of clues made up of visual, auditory, tactile elements, among others, which allows people to find their way inside large surfaces.
PARTTEAM & OEMKIOSKS’ QMAGINE presents the right solution to make an impact, inform and entertain those in waiting rooms – video wall.
The video wall is nothing more than two or more displays positioned together to give the impression of being just a large display that will show a part of the content in a synchronized way. The main objective is to attract the attention of users and visitors.
In short, the constant changes in the health sector make a natural predisposition to digital signage. Besides being easy to update, it provides employees, patients and visitors with relevant information in real-time.
PARTTEAM & OEMKIOSKS presents itself as an innovative technological company capable of responding to all market needs, developing products and solutions customized for each client, company, partner or distributor. In this case, it aims to optimize the tasks within the healthcare units.