Tax Free: How self-service kiosks make the VAT refund process easier

Ready to welcome tourists, PARTTEAM & OEMKIOSKS’ self-service kiosks – Tax Free – facilitate the VAT (Value Added Tax) refund process. These kiosks promise to facilitate the refund mechanism in a fast, simple and efficient way.

Equipped with the latest technology, these self-service kiosks allow tourists to fully process VAT refund requests in just a few minutes. Tax Free is, thus, a system that allows international visitors to claim VAT refunds on purchases they take with them after their trip.

Contributing to the consolidation of the growth of shopping tourism, PARTTEAM & OEMKIOSKS’ customized self-service kiosks also enable tax free shoppers to be identified through card recognition when making payment, where they can print their own tax free forms.

Fully automated and easy to use, the self-service kiosks with the Tax Free system aim to provide more services to tourists, who can, thus, avoid physical contact with the customer. This ensures a safer experience for the customer.

This equipment will ultimately boost tourist demand for Tax Free shopping and support merchants in the consolidation of eTaxFree, an electronic system created to speed up the Tax Free process. In other words, at the moment of purchase, shop owners must communicate electronically and in real-time with the Tax Authority (AT).

Self-service kiosks with the Tax Free system aim to provide more services to tourists
Self-service kiosks with the Tax Free system aim to provide more services to tourists

Another purpose of this complete Tax Free solution is to make the shopping experience easier for tourists. So, there are five steps that must be followed:

  1. Scanning of passport; 
  2. Verification and confirmation of the Tax Free forms issued;
  3. Insertion of credit card for guarantee purposes; 
  4. Receiving the refund;
  5. Obtaining validation of the forms.

Similar to ATM machines, self-service kiosks allow to withdraw the VAT refund in cash, for Alipay or by credit card.

The self-service kiosks developed for Tax Free have other features, such as the following:

  • Automatic language recognition;
  • Electronic forms issuance;
  • Consolidation of purchase receipts;
  • Automatic calculation of values;
  • Electronic passport reader;
  • Tax free.

This simplified procedure identifies taxes that can be refunded, verifies that the purchases are with the tourist and then facilitates the recovery of taxes.

Self-service kiosks, in turn, are a valuable asset, as tourists can recover VAT without the need to interact with employees.

Tax Free solution facilitates tourists' shopping experience
Tax Free solution facilitates tourists’ shopping experience

The benefits of Tax Free self-service kiosks

Besides the fact that Tax Free self-service kiosks provide a more accessible service for tourists who want to claim VAT refunds, they bring other important benefits for user satisfaction:

  • Immediate refund;
  • Self-service provides autonomy to the user;
  • 24-hour availability;
  • Customer satisfaction;
  • Optimization of the service process;
  • Physical contact is avoided;
  • Quick and effective return mechanism;
  • Commodity and effectiveness;
  • Convenience;
  • Promotion of sustainability, since it does not use paper;
  • Quickness;
  • Security.

The equipment of PARTTEAM & OEMKIOSKS

Self-service kiosks

Self-service has been changing significantly all activity sectors. With PARTTEAM & OEMKIOSKS self-service kiosks, it is possible to improve the operation of services in any space that stands for innovation and modernization.

There are different self-service kiosks to facilitate payments and transactions and to provide services that attract more and more customers.

Self-service kiosks also allow differentiation between competitors, bringing benefits to both the customer and the service provider in terms of flexibility, control and time reduction. Besides, they reduce the costs with human resources, making the process easier and more autonomous for the user.

Self-service kiosks offer a unique, agile and convenient user experience.

Self-service kiosks make it possible to fully process VAT refund claims for tourists
Self-service kiosks make it possible to fully process VAT refund claims for tourists

The EXOZ model

With several possibilities of use, the EXOZ model is the ideal interactive kiosk to facilitate the VAT refund process.

The EXOZ model can be fixed on a wall, on the ground (with the option of a motorized system for vertical adjustment of the display) or placed on top of a table or counter. It is also widely used in self-service for ticketing or as a queue or attendance management system.

Fast, effective and easy to use, the EXOZ model is designed for indoor or outdoor use, with additional climate control and protection systems.

Self-service kiosks allow people to maintain the lifestyle that is currently provided by information technology, that is, the autonomy to perform functions that previously always required the presence of another person.

PARTTEAM & OEMKIOSKS self-service technology simplifies the user experience in the most diverse services, being an asset in any sector. Besides, PARTTEAM & OEMKIOSKS develops equipment customized to the needs of each client and each project.