The key role of self-service kiosks in border control

Streamlining security and ensuring efficiency in border control are two of the main purposes of self-service kiosks. At the same time, it is intended that people experience a fast and pleasant experience with the help of self-service systems.

This self-service at airports turns out to be a kind of response to the increasing number of passengers and the challenges regarding capacity constraints. To handle the increasing number of passengers, airports may then look to automation in order to provide flexibility to passengers.

The self-checkin kiosks for airports developed by PARTTEAM & OEMKIOSKS can provide more autonomy to passengers, who can check-in for their flight and print their boarding passes without having to wait in a long line. In other words, passengers have (almost) full control of their travel. In fact, about 95% of airports are already investing in technological equipment that promotes greater interaction between passengers and airlines.

But there are other advantages of these self-service kiosks, particularly in border control. Taking into account that the new European Entry/Exit System (EU-EES) regulation will require face identification and fingerprinting (biometric data) of migrants at Schengen borders, for example, an increase in waiting times at airports is expected. So, the use of self-service kiosks at borders will be essential for these operations to be done efficiently and without delays.

Self-service kiosks are also proving to be an ideal solution for both border authorities, airports and passengers, as they optimize airport space, reducing queues and improving the passenger experience.

While passengers perform certain procedures more autonomously, employees are able to devote themselves to more important tasks without having to worry about biometric acquisition at the border, for example.

With the possibility of these operations being done without physical contact, the kiosks from PARTTEAM & OEMKIOSKS also guarantee the quality of facial image capture and comply strictly with EU-EES requirements.

Technology at the service of airport productivity
Technology at the service of airport productivity

ONGON: The PARTTEAM & OEMKIOSKS self-checkin kiosk for airports

In order to facilitate autonomy at airports, PARTTEAM & OEMKIOSKS produced and developed the self-service kiosk ONGON.

Besides the fact that flight check-in and boarding pass printing can be done in seconds, the ONGON kiosk stands out for its multiple functionalities:

  • Check-in with passport and citizen card reader;
  • Digital signature;
  • Possibility to make video calls to request information;
  • Motorized camera with automatic vertical adjustment;
  • LED overhead light, which helps illuminate the person’s face making the facial recognition system more accurate.
Technology at the service of airport productivity with the ONGON self-service kiosk
Technology at the service of airport productivity with the ONGON self-service kiosk

The kiosk check-in process works simply, including only four steps.

In the first step, you must locate the kiosk of the airline where the flight is located and choose the language. In the second step, you must find your reservation, which can be done in several ways: by entering your passport or citizen card; by entering the flight number or by scanning the barcode on your electronic ticket, mobile device or boarding pass. The third step concerns the check-in itself and the possibility of entering personal data. You can also choose an available seat or accept suggested ones. In the fourth and final step, boarding passes will be printed at the kiosk.

Versatile and dynamic, the ONGON self-service kiosk has a motorized camera that goes up and down and adjusts to the user’s height, adapting to any person. To facilitate its use, ONGON also has a mechanical elevation of the structure that supports its components, so that users can use the kiosk in a comfortable and ergonomic way.

Besides, there are several benefits of ONGON:

  • Increased accuracy;
  • Reduced likelihood of making mistakes with your own data;
  • No long queues;
  • Speed;
  • User autonomy;
  • Effective service;
  • Increased customer satisfaction;
  • Employees with more time for personalized service;
  • More people attended in a short period of time.
 Self-service Technology for French Airports
Self-service Technology for French Airports

The advantages of self-service kiosks for border control

Self-service kiosks from PARTTEAM & OEMKIOSKS can be adapted to the needs of each project, with the guarantee of maximum security and protection. But there are several advantages that can be highlighted with the use of this equipment:

1 – Costs

Automated systems are cost-effective. Self-service kiosks typically require lower levels of investment than traditional models. They are also more flexible and require little maintenance.

2 – Privacy

No personal information is stored.

3 – Process optimization

These kiosks are extremely advantageous as they not only avoid queues, but also reduce the waiting time at the border by 60%.

Interactive Kiosk for the Internazionale di Napoli Airport
Interactive Kiosk for the Internazionale di Napoli Airport

4 – An extra help for the authorities

PARTTEAM & OEMKIOSKS wants its kiosks to have an added value in border control. Therefore, it uses state-of-the-art biometrics and produces equipment based on the needs of the authorities involved in the project, with the great intention of improving security and border protection.

5 – Passenger satisfaction

Intuitive and easy to use, the kiosks from PARTTEAM & OEMKIOSKS are an asset to any passenger, including families traveling in groups or those who need greater accessibility. Being able to be configured in any language, these devices also significantly reduce the waiting time at the border by more than 60%, making passengers happier and more satisfied.

6 – Modern airports

The elegant and modern design of the kiosks allows airports to optimize queuing and reduce terminal space by more than 50%. In addition, they provide an image of modernity.

With several years of experience, PARTTEAM & OEMKIOSKS provides a wide range of technological solutions and products for the aviation industry and for border control in particular, which needs interactive tools and solutions that make processes easier and more automated.