Telecommunications are part of an incredibly dynamic industry. With more and more people around the world being connected, there is a growing need to provide customers with an excellent customer service experience, with self-service kiosks.
This way, self-service bill payment kiosks enhance and benefit the customer journey by ensuring a more efficient service, allowing employees to focus on more important tasks. So, consumers can be served more completely, even when it comes to more complex issues.
In addition, telecommunications operators can get Return on Investment (ROI) from self-service payment kiosks, designed to promote user interactions while improving operational efficiency.
Allowing the payment of invoices, in specific, PARTTEAM & OEMKIOSKS self-service kiosks easily guide customers through the entire transaction, with payment being made through different means. These devices, then, manage all common payment and billing transaction needs, with complete payment options.
Able to handle all customer issues and provide the right information in minutes, self-service kiosks for telecommunications operators, thus, aim to help businesses save money, promote growth and ease the user journey. They are also an asset because they can be available 24 hours a day, seven days a week, ensuring secure and efficient transactions.
With the option to make payments at a self-service kiosk, any telecommunications company also sees the queues reduced, which translates into improved customer service and satisfaction, whose frustration levels decrease.
Also the flexibility and diversity of the equipment allow the kiosk to be installed in any space.
The benefits of self-service kiosks for telecommunications operators
Adapted to the needs of each project and each client, PARTTEAM & OEMKIOSKS self-service kiosks for payments bring several advantages, such as the following:
- Secure transactions;
- Decrease in operational costs;
- Increased sales;
- Availability of services 24 hours a day, seven days a week;
- Reduced costs with human resources;
- Improved customer satisfaction;
- Real-time confirmation of payments;
- Proactive financial management;
- Easy access;
- Fast service;
- Modern and attractive technology;
- Optimization of business operations;
- Achievement of a larger database;
- Reduction of late payments;
- Employees can dedicate themselves to more important tasks;
- Possibility for the client to choose the desired language.
PARTTEAM & OEMKIOSKS solutions
Self-service has been changing significantly all activity sectors. With PARTTEAM & OEMKIOSKS self-service kiosks, you will be able to improve the service functioning of any space that strives for innovation and modernization.
Moreover, there are different self-service kiosks to facilitate payments and transactions and to provide services that attract more and more clients.
Self-service kiosks offer a unique, agile and practical experience to users.
Transactional or payment kiosks
With the fast evolution of technology, payment solutions are being developed through interactive kiosks. Transactional or payment kiosks allow, nowadays, any person to make payments autonomously.
PARTTEAM & OEMKIOSKS kiosks may be equipped with payment systems through bank note readers, coin dispensers or payment by ATM card, NFC, etc.
These transactional kiosks help to significantly reduce long queues at busy locations, which in turn helps to make it easier to maintain social distance, protecting customers and employees.
It also reduces the need for cash handling and counting, making the entire cash management process more efficient, while providing organizations with an effective way to empty and replenish their cash management terminals.
Always at the vanguard of technological innovation, PARTTEAM & OEMKIOSKS has developed a series of transactional multimedia kiosks. CASHARMOUR, for example, automates all cash management processes, committing to improving business efficiency, staff productivity and customer service. SELFCASHY, on the other hand, provides a complete service for bill/invoice payment integrated with the establishments’ ERP and financial software solutions. Also FLYCOIN can be used to turn physical cash into digital cash.
Self-service solutions play an increasingly important role in various business sectors, so it is expected that PARTTEAM & OEMKIOSKS’ solutions can help in increasing convenience for customers.
In short, telecommunications companies that adopt artificial intelligence systems, such as self-service kiosks for bill payment, end up with higher returns in the short term.
Create new business opportunities with PARTTEAM & OEMKIOSKS solutions and increase the efficiency and service of your telecommunications company.