The evolution of digital services and self-service is transforming the way people interact with businesses, institutions, and public services. Ticketing kiosks, payment terminals, check-in equipment, food kiosks, or other interactive equipment allow tasks to be performed quickly and autonomously, but this autonomy is only truly universal when the equipment can be used by people with …
Accessible Self-Service Kiosks: EAA, Ergonomics, and Inclusion in the Development of Interactive Equipment
