With the administration of the COVID-19 vaccine taking place around the world, there has been an increase in the number of scheduled appointments and queues at health centers and defined vaccination sites. Therefore, QMAGINE queue management solutions from PARTTEAM & OEMKIOSKS aim to reduce physical contact, contributing to social distancing and minimizing patient crowding and waiting time.
Since health centers and vaccination sites serve many people daily, it is necessary to ensure social distance as well as safety when vaccinating.
In fact, this is a frustrating process, as people can spend hours in long queues. Moreover, since we live in the age of technology and citizens are increasingly demanding speed, quality and efficiency of service, it is important to have proper queue management.
Organizing the flow of patients efficiently has never been as important as it is nowadays, when it is crucial to respect the social distance and ensure that it is fulfilled without complications – from arrival to the moment the vaccine is administered.
QMAGINE queue management solutions from PARTTEAM & OEMKIOSKS
The QMAGINE queue management has as main objectives the organization of queues, in order to improve the quality of service, efficiency of care and the image of the space. So, with a real quality and excellence in care, patients will feel safe.
This system guarantees a better organization of services, optimizes attendance and eliminates the traditional waiting line, which translates into greater comfort for the patient.
This way, some advantages of this system can be highlighted:
- No more crowds;
- Possibility to wait wherever you want;
- Safe and hygienic environment for patients and health professionals;
- Reduced waiting time for patients (there is a speeding up of the operation);
- Guarantee of social distancing;
- Minimizing the risk of spreading the virus;
- Reducing the hustle and bustle of health care professionals;
- Improved customer experience.
SMS/ WhatsApp Alert
QMAGINE SMS is a service that can be integrated into queue management systems. To use the service, the patient will have to provide his cell phone contact at the time of issuing the ticket so that he can receive the information about the approaching service.
This provides flexibility for patients, who can wait for notification anywhere, such as in the car, waiting safely and avoiding queues. In addition, physical touch points are reduced.
With a large number of patients waiting, those who cannot check in via cell phone can always turn to the self-service kiosks without worrying about gatherings.
Through the QMAGINE statistical data collection and analysis service, it is possible to track and manage information about attendance and scheduled vaccinations in real-time.
The intuitive charts and tables help to better organize the vaccination process.
Hambire: Aligning technology and health
With the “sense and response model” in mind, PARTTEAM & OEMKIOSKS has been developing new products, specifically designed for the current pandemic period.
Focusing on the consumer (customer-centric), solutions were developed that combine technology with the environment, health and well-being, and a new brand was created – Hambire. This line includes, for example, digital city purifiers, disinfectant gel dispensing kiosks with body temperature sensor, disinfection equipment using UV-C and disinfection tunnels.
Besides, PARTTEAM & OEMKIOSKS produced the first digital billboard with automatic disinfection technology of the touch surface – in this case, the touch glass – that equips the AVENUXYS model and can be adapted to any other touch kiosk.
Adopt the “low touch” with the Zero Contact system
Always having in mind the “sense and response model”, PARTTEAM & OEMKIOSKS developed other products capable of facing the new reality. Besides all the Hambire line and the digital billboards with ultraviolet light disinfection systems, a system called “Zero Contact” was created, whose main goal is to help all entities, in this case all organizations in the health sector, to provide a safer service.
This system comes in the sense of adopting social distancing and “low touch” measures, so that people avoid touching objects. It, thus, includes safer solutions for attendance and queue management, allowing customers to pick up tickets without the need for physical contact, whether by Scan, QR Code, SMS, Voice, Sensor System, Gestures, Portier or Web Queue.
PARTTEAM & OEMKIOSKS recognizes that queues are seen as a time of dissatisfaction, so it works hard to address the most urgent needs, for the different market sectors. In addition, it remains focused on developing and adapting products that help in overcoming the global health crisis we are facing due to the COVID-19 pandemic.