How self-service interactive kiosks improve productivity and efficiency on cruise ships

Self-service interactive kiosks are becoming more and more central on ships, making the passenger experience much more pleasant and attractive. From the moment of departure until the end of the cruise, PARTTEAM & OEMKIOSKS self-service interactive kiosks guarantee convenience, interactivity and ease of operations management.

Effectively, ships are able to optimize efficiency with self-service interactive kiosks, which speed up boarding processes and provide resources, which ultimately reduces overall operating costs. This is because employees can focus on more urgent and/or important tasks.

Considering that cruise lines are constantly competing to provide the best possible service, investment in kiosks is definitely a prominent factor.

Providing luxury, increasing the accuracy of boarding processes and providing faster and more effective interactions and transactions for passengers are assets to any organization. That’s why cruise lines have been increasingly investing in self-service interactive kiosks, cutting-edge technology.

With self-service interactive kiosks, the tasks inside a ship can be organized and completed efficiently and with reduced errors. They are, therefore, a way to modernize a timeless industry and build customer loyalty.

In light of this, and the fact that this industry continues to thrive, it is important to optimize efficiency, as well as improve services and prepare ships for a technological future and digital experiences.

The positive impact that kiosks have on ships has made this a sector increasingly explored by PARTTEAM & OEMKIOSKS.

Multimedia Kiosks for Gil Eannes Foundation Museum
Multimedia Kiosks for Gil Eannes Foundation Museum

The advantages of using self-service interactive kiosks on ships

Kiosks on ships are increasingly becoming an essential tool for exceptional service. Thus, there are several benefits of using multimedia kiosks on ships.

1 – Reduced queuing

By having the possibility of deploying kiosks in busier areas of the ship (from dining areas to check-in and registration activities, access and orientation and information), passengers can have access to personalized services without having to wait in long, tedious lines.

2 – Increased passenger satisfaction

From the passenger’s point of view, the use of multimedia and/or self-service kiosks translates into a seamless and enhanced experience.

3 – Increased safety

Multimedia kiosks are a way to control access and improve the initial passenger records, which increases security.

4 – Employees can focus on more urgent tasks

By reducing staff workload, multimedia and/or self-service kiosks facilitate tasks that previously required another person to be present. This way, the checking-in of guests and the verification of identity are easy tasks to automate and can reduce queues.

5 – Personalized experience

Guests are able to experience a personalized experience as they are asked for information that allows them to receive personalized communications during their stay that are customized to their preferences. Personalization ranges from room location to providing services that take into account their eating and payment preferences.

Passengers don't have to wait in long lines
Passengers don’t have to wait in long lines

6 – Contactless experiences

Providing a non-contact experience is always important, as it minimizes the spread of disease on the ship.

Mystic Cruises invests in self-service interactive kiosks from PARTTEAM & OEMKIOSKS for Vasco da Gama ship

PARTTEAM & OEMKIOSKS produced and developed 17” QUARTZ self-service interactive kiosks for the ship Vasco da Gama, of Mystic Cruises.

Considered the largest Portuguese liner, the Vasco da Gama, 210 meters long and 30.8 meters wide, is now equipped with state-of-the-art technology to consult information and read vouchers.

The largest passenger ship that Portugal ever had includes equipment that aims to organize the flow of passengers efficiently, while transmitting them important information.

Taking into account the fact that citizens are more and more demanding when it comes to quality, speed and efficiency in attendance, it is necessary to create technological conditions for this. Well, the kiosks from PARTTEAM & OEMKIOSKS bring a series of advantages that meet the clients’ expectations:

  • More efficient service;
  • Reduced waiting time;
  • Exceptional customer relationship management;
  • Improved customer experience;
  • Improved organizational image.
Mystic Cruises invests in multimedia kiosks from PARTTEAM & OEMKIOSKS for Vasco da Gama ship
Mystic Cruises invests in multimedia kiosks from PARTTEAM & OEMKIOSKS for Vasco da Gama ship

These self-service interactive kiosks also eliminate waiting lines, which translates into a more comfortable service for both employees and passengers. They ensure, therefore, a better organization of services.

Get to know all our self-service kiosks!

As for the QUARTZ model, this is a modern and contemporary kiosk that guarantees high performance and reliability. The sober and modern lines of this equipment, allied to interactive technology, give the kiosk an unusual capacity to provide information autonomously.

PARTTEAM & OEMKIOSKS intends to invest, more and more, in digital innovation, as it allows the development of technological tools capable of transforming any space and/or service into a dynamic and modern environment.