There are many areas of society where the state is present. These public institutions, most of the time, inform, attend, direct and help citizens. And multimedia kiosks are a powerful support tool. They are, in fact, an increasingly important element in public administration.
Many government departments can face the arduous task of serving many people with few resources available. This results in long waiting times, inefficient processes and unsatisfactory experiences for citizens. Therefore, technological investment is required, something that is always present at PARTTEAM & OEMKIOSKS.
Being able to be used to transmit relevant information to citizens, the multimedia kiosks of PARTTEAM & OEMKIOSKS are synonymous of innovation and have a series of functionalities, able to be used in the most diverse areas and for the most diverse purposes. This is the case, for example, in queue and attendance management in these same institutions.
In public administration there is also the need to associate multimedia kiosks with Digital Signage or Corporate TV systems, namely to display information and advertising on an LCD placed in the reception area of the institutions.
Besides, these kiosks are fundamental for a series of purposes in our daily life: changing the driver’s license; changing the Citizen’s Card; requesting documentation; requesting from the Public Administration; the possibility of making video calls to clarify doubts or to carry out these purposes in an easier, faster and more effective way.
The advantages of multimedia kiosks
With effective, intelligent and intuitive self-service options, the multimedia kiosks from PARTTEAM & OEMKIOSKS have a number of advantages for public administration:
1 – Organization
Multimedia kiosks help government departments in their organization, namely in the administration of tasks with greater accuracy and efficiency. This equipment optimizes processes and increases productivity.
2 – Accessibility
PARTTEAM & OEMKIOSKS has always followed the best practices and guidelines for the safety and accessibility of its equipment, such as the Americans with Disabilities Act (ADA) Accessibility Guidelines (ADAAG). Aiming to contribute to social responsibility, PARTTEAM & OEMKIOSKS established a partnership with Associação Salvador, a private institution of social solidarity (IPSS), based in Lisbon and with a delegation in Oporto, whose mission is to promote the inclusion of people with motor disabilities in society.
3 – Security
Multimedia kiosks are extremely secure and have a wide range of component support to protect user information. Security features control how the kiosk authorizes, collects and stores personally identifiable data.
4 – Comodity
Multi-language support helps government departments to accurately interact with individuals from different regions of the world, for example. In addition, it allows quick, easy and convenient access to the user.
5 – Ease of payment
Since multimedia kiosks allow payments and transactions to be made accurately and without complications, employees can concentrate on more important tasks.
PARTTEAM & OEMKIOSKS kiosks for public administration
Taking into account the technological evolution, multimedia kiosks play an innovative role in attending the public, namely in space optimization and people management.
The multimedia kiosks, thus, appear as fundamental technological pieces.
Used in any type of industry or sector, self-service kiosks aim to improve the user experience. This way, the comfort level of the customers is also increased.
Self-service kiosks are interactive and display information or streamline processes, providing customers with control in performing tasks, something extremely useful in public administration.
Ticketing kiosks are an asset, as they can promote various local events (concerts, cultural events, festivals, etc.) with automatic ticket sales.
Providing autonomy and satisfaction to users, ticketing kiosks can then be used as ticket vending machines or as multifunctional terminals, being able to issue and recharge tickets and provide communication or access to other online services.
Queue Management Kiosk
Allowing the management of user flow in a practical and effective way, queue management kiosks improve the quality of service, the efficiency of attendance and the image of any space.
The ticket dispenser kiosks and the QMAGINE software, developed by PARTTEAM & OEMKIOSKS, respond to all attendance configurations, from a basic system to a more sophisticated solution that may involve different players. Therefore, PARTTEAM & OEMKIOSKS not only provides the service through multimedia kiosks, but also through a mobile application that, in a quick and intuitive way, will facilitate and optimize the attendance/waiting line management.
Transactional and Payment Kiosk
The transactional and payment kiosks allow citizens to make most of the payments without the need for any intervention from the municipality’s employees (namely for the payment of water, tax payments, etc.).
With the rapid evolution of technology, payment solutions are being developed through interactive kiosks, which allow anyone to make payments autonomously. These kiosks will help to significantly reduce long queues in crowded places, such as places that are at the service of citizens.
At the vanguard of technological innovation, PARTTEAM & OEMKIOSKS has developed a series of transactional multimedia kiosks. CASHARMOUR, for example, automates all cash management processes. SELFCASHY provides a full service for bill/invoice payment integrated with the financial and ERP software solutions of the merchants. Also FLYCOIN can be used to turn physical money into digital money.
Outdoor kiosks are often used to inform citizens and visitors about the city and relevant information, such as streets that will be closed, transportation that will be modified, construction works that will take place, etc.
They are also an important support for the Municipality, which can communicate the projects being developed in the city to the entire population in a dynamic, interactive and attractive way.
Other important solutions for Public Administration
Digital Signage or Corporate TV are very important for public administration, namely for displaying information and advertising on an LCD placed at the reception of the institutions.
Allowing to capture the attention of the target audience with engaging images, Digital Signage is a new way to communicate and create creative and innovative experiences.
ClusterWall is an interactive platform that allows the creation, management and optimization of customized content, in an easy and intuitive way. This interactive software developed by PARTTEAM & OEMKIOSKS has different functionalities and is adaptable to different sectors and industries.
Besides serving as a visitor registration and access control system, ClusterWall replaces the current paper-based information notices.
PARTTEAM & OEMKIOSKS’ innovative approach to multimedia kiosks delivers significant efficiency gains for public administration and improves the user experience, driving the adoption of technology services and, in particular, digital public services.