Self-service kiosks are increasingly a trend. Besides bringing a certain freedom to the consumer, they speed up many tasks that we carry out on a daily basis.
This self-service equipment has been increasingly used by all sectors of activity, from restaurants to hotels, airports, hypermarkets and supermarkets, cinemas, healthcare facilities, banks, among many others. In addition to eliminating long queues, they save users time. At the same time, it allows them to perform a series of functions that are traditionally carried out manually.
Highly customizable, self-service kiosks have had a major impact in busy locations – not only because they respond effectively to consumers’ needs, but also because they increase revenue for companies that purchase and invest in this equipment.
These self-service kiosks are the future and intend to revolutionize the way you do business. Modern and elegant, they were designed to offer simple and intuitive solutions for everyone, guaranteeing customers convenience and security.
The self-service kiosks are gaining even more adhesion due to a series of advantages for both users and owners.
Thus, the following benefits of this equipment are highlighted:
1 – Improved customer experience
With self-service equipment, users feel they have more control and more choice, and are more satisfied with the experience. Self-service kiosks are indicated for those who prefer to have autonomy in their experiences, which ends up reducing stress during this process. Self-service kiosks also allow customers to be more informed about the products that a company has to offer, while increasing user satisfaction.
2 – Faster processes
Bearing in mind that our daily lives are marked by bustle, it is necessary to find mechanisms that can help us. Indeed, one of the main benefits of self-service kiosks is the acceleration of routine processes. Consequently, there is an increase in revenues, a decrease in queues and an increase in the number of transactions.
3 – Customization
The ability to customize and change items for a particular order is a major draw, particularly in quick service restaurants (QSS). In these kiosks, everything is digitally personalized through a back office.
4 – Decrease in human errors
Taking into account the precision and automation of this equipment, there is a tendency for human errors not to occur, which would naturally occur if there were a manual process.
5 – Increased order accuracy
As customers can personalize their own orders and, as a result, there is a decrease in errors, there is an inherent precision in self-service kiosks. This technology was therefore designed to ensure that everyone can place their orders quickly and easily.
6 – Best quality products
Employees of companies using self-service kiosks can concentrate on more important tasks than service, such as the production of superior quality products. These products, delivered in less time, increase customer satisfaction and ensure customer loyalty.
7 – Reduction of waiting time (by approximately 35%)
With the reduction of waiting time in queues (long and boring), there is a greater satisfaction of the client who, in turn, wants to return to the place where he had a good experience (fast, autonomous and effective). In addition, more customers end up being attended to.
8 – Effective communication
Effective digital communication with customers is a major cause of business success, hence the fact that self-service kiosks are now in vogue.
9 – Increased revenue and efficiency
With automation, there is a reduction in operating costs and general expenses. In addition, as employees tend to dedicate themselves to more important and urgent tasks, companies end up becoming more efficient and therefore more profitable. In other words, despite the initial investment that self-service kiosks carry, there is a great return on this investment (ROI).
10 – Adaptability
Another benefit of self-service kiosks is their ability to adapt to the needs of customers and companies. In this sense, we can talk, for example, about integration with payment devices.
11 – Possibility of mobile connectivity
The adaptability of these kiosks is related to their connectivity. Self-service equipment can be controlled remotely as long as there is an Internet connection, which allows new content to be sent to the kiosk – increasing productivity, efficiency and profits.
12 – Real-time reporting
Self-service kiosks can also provide reports, minute by minute, which in turn can increase sales based on reported information.
13 – Ease of payment
Self-service kiosks turn out to be the preferred option for customers to carry out transactions and payments, which are especially useful during peak hours and/or peak periods. PARTTEAM & OEMKIOSKS CASHARMOUR, for example, is a system for automating payment and receipt processes that adapts to any type of business. FLYCOIN, in turn, allows customers to pay with digital money. SELFCASHY provides a complete service for paying bills/invoices.
In short, self-service kiosks help companies to perform better supervision, security and management of operations. At the same time, consumers do not need to waste time in queues and have more choice. PARTTEAM AND OEMKIOSKS equipment aims precisely to empower customers and improve commercial operations.
This way, PARTTEAM & OEMKIOSKS has several self-service solutions and develops equipment customized to the needs of each client and each project.