The evolution of the self-service kiosk market: one of the marks of our time

Whether ordering food at a quick service restaurant (QSR or Quick Service Restaurants) or checking-out at a hotel or store, customers are becoming increasingly familiar with being served at self-service kiosks. In fact, according to IndustryARC’s report on the self-service kiosk market, it is expected to exceed 30 billion euros by 2026 and could grow at a Compound Annual Growth Rate (CAGR) of 6,4% during this period.

Self-service kiosks, used in any type of industry or sector, from entertainment to catering, health, transport, education, etc., aim to improve the user experience. This way, the comfort level of the customers is also increased.

These interactive kiosks allow interaction, display information or streamline processes, giving customers control in performing tasks. Also, customer demand for these kiosks is increasing, namely because consumers are looking for a better experience, with the possibility of customization and more convenience.

Technological developments, artificial intelligence (AI) and the Internet of Things (IoT) have caused an increase in the production of self-service kiosks. Moreover, the proliferation of the self-service kiosk market is also due to the growing demand from various sectors.

Somehow, technological advances in the area of digital payment and security applications also contribute to the increased use of self-service kiosks. Similarly, the increasing adoption of smartphones and tablets, combined with the preference for mobile payment, has also had a positive impact on the growth of this market.

Self-Service Kiosks for Bazar Desportivo store
Self-Service Kiosks for Bazar Desportivo store

Technological advances drive growth in the self-service kiosk market

Advances in technology have contributed to the growth of the self-service kiosk market. The adoption of self-service kiosks results in greater efficiency and cost savings, as well as increased user engagement.

Technologically advanced self-service kiosks are already being developed to provide innovative online shopping alternatives, so that products and services can be promoted in-store. In addition, the implementation of technologically advanced solutions such as QR Codes, RFID and smartphone transactions can be an added value for the customer, who is even more attracted by the kiosk’s features.

Also the increasing operational activities in the self-service kiosk market, which aim to influence the consumption patterns of the users, drive the growth of this market. The increasing demand for these kiosks in retail, catering, healthcare institutions has also intensified, which is one of the reasons for the growth of this market.

A distinctive experience

In the age of independence, self-reliance and entrepreneurship that we live in, self-service has been changing the industry and business. The industry continues to adapt and, at the same time, reinvent itself. So, the implementation of new technologies in the most varied activity sectors is urgent.

Self-Service Kiosks for University of Porto for the Social Services
Self-Service Kiosks for University of Porto for the Social Services

Aware of this reality, PARTTEAM & OEMKIOSKS produces and develops self-service kiosks which may provide a different, agile and practical experience to clients, being this a reason for differentiation of any business. In fact, there are many advantages of self-service kiosks:

  • Increase in sales;
  • Decreased waiting time;
  • Customer satisfaction;
  • Possibility of customization;
  • Speed of processes;
  • Decreased human error;
  • Effective communication;
  • Increase in revenue and efficiency;
  • Adaptability;
  • Ease of payment;
  • Possibility of mobile connectivity;
  • Real-time reporting.

Self-service kiosks from PARTTEAM & OEMKIOSKS

Self-Service Kiosks for Restaurants (QSR)

Self-service kiosks translate into a new paradigm for restaurants, as they reduce the probability of orders being wrong. This is because part of the process is done by the customer, helping to improve the overall service of the restaurant.

As the “Self-Service Kiosk Industry Analysis” report states, “since shorter queues mean faster service, it creates a better restaurant experience”. Customers, therefore, “will also be more loyal”.

Similarly, “the increasing penetration of these kiosks in quick-service restaurants, particularly in countries with growing economies, is expected to be a key driver of growth in this market”.

QSR kiosks present benefits for both customers and restaurants. They are unavoidable solutions to the modernization of these services, which constantly enable new features, evolving with society and the economy.

Self-service checkout kiosks for the Burger King
Self-service checkout kiosks for the Burger King

Self-Service Kiosks for Hyper and Supermarkets

In addition to reducing queues, PARTTEAM & OEMKIOSKS self-service kiosks allow hyper and supermarkets to reduce human resources and, therefore, costs, by providing customers with a faster and more effective quality service.

Self-service kiosks for hyper and supermarkets try to respond to the needs of the consumer, who wants to get everything “now”, in an automated way and without wasting time. So if a customer saves time in a particular supermarket, he is likely to return there another time.

Access control and ticketing

Nowadays, self-service kiosks allow the control and management of access, from people’s entrance/ exit, ticket acquisition, visualization of schedules, general information, card reader, attendance management, etc.

These self-service kiosks provide autonomy to users and are characterized by the differentiation and flexibility of control and reduction of waiting time and service itself.

In fact, self-service kiosks help any business to perform better supervision, security and management of operations. At the same time, consumers don’t waste time in queues and have more choice. PARTTEAM and OEMKIOSKS equipment is, thus, intended to empower customers and enhance business operations.

Self-Service Kiosks for the Social Services of UTAD
Self-Service Kiosks for the Social Services of UTAD

So, PARTTEAM & OEMKIOSKS has several self-service solutions and develops equipment customized to the needs of each client and each project.