Customer service assessment is an especially important tool in human resources management, whose main objective is to capture the satisfaction levels of customers and employees, in just a few seconds. This can be done with PARTTEAM & OEMKIOSKS Evaluation System.
In an increasingly competitive market, it is important to understand the needs of consumers. At the same time that quality of customer service and efficiency are becoming more and more demanding, it is inevitable to know the opinion of customers.
In fact, with PARTTEAM & OEMKIOSKS Evaluation System and the respective statistical data analysis, it is possible to improve the customer experience in an establishment, as well as happiness in the workplace, without forgetting the increase in revenue.
This indicator also promotes dialogue between managers and employees, increasing the continuous improvement of operators and their activity and defining a “course” between the expectations of the organization and the results of the commitment. In other words, this system promotes a dynamic of change with constant improvement as a goal.
Since around 91% of dissatisfied customers never buy again in a certain establishment, the great purpose of any company or organization should be to guarantee the happiness of the customers.
This way, PARTTEAM & OEMKIOSKS ticket dispenser kiosks allow the integration of a customer satisfaction survey to the service provided.
Evaluation System
PARTTEAM & OEMKIOSKS’ QMAGINE EVALUATION enables operators to reflect on their own performance and impact on the organization, making them active agents in their internal evolution process.
The evaluation system can be applied to all types of service operators, regardless of the business area they are in.
This evaluation/satisfaction system, through the use of emojis, for example, allows users’ feedback to be transformed into continuous improvements, in addition to increasing loyalty, reputation and productivity.
Tablet Evaluation System
With the tablet Evaluation System, customers can evaluate the service provided anytime, anywhere.
Involving the improvement of the user experience, with an elegant interface, the tablet Evaluation System guides the user to give feedback without problems and/or effort.
Evaluation survey system
Through surveys, you can improve the organizational performance as well as the satisfaction of customers and employees to the service provided.
PARTTEAM & OEMKIOSKS ticket dispenser kiosks allow you to integrate a customer satisfaction survey.
Data analysis
With PARTTEAM & OEMKIOSKS’ statistical data collection and analysis service, you will be able to track and manage your performance, turning comments into data analysis.
Intuitive graphs and tables help to identify problems and discover causes in order to validate future improvements and actions without effort.
Evaluation System in queue management
PARTTEAM & OEMKIOSKS QMAGINE EVALUATION System can be integrated into a multimedia kiosk, where the customer evaluates the service provided in a fast and interactive way.
This system can also be integrated into a queue management solution, so that an opinion can be formed about the service provided.
NPS (Net Promoter Score) System
The Net Promoter Score (NPS) system is a solution that allows you to understand a customer’s level of satisfaction and loyalty through a simple question: “Would you recommend this company to a friend?”.
The purpose of using this system is to identify the number of promoters of the brand and to strategically define what needs to be put into practice to increase their percentage.
This solution can be easily used by any company or sector.
Advantages of the Evaluation System
With PARTTEAM & OEMKIOSKS’ QMAGINE EVALUATION, you can make the most of your business by turning customer feedback into continuous improvements.
So, there are several advantages that can be highlighted:
- Improvement of the customer experience;
- Increase in consumer loyalty to the brand;
- Increase of the company’s reputation;
- Increased productivity;
- Interactivity;
- Business prosperity;
- Ease in discovering problems and their causes.
The importance of customer satisfaction
Companies that prioritize customer satisfaction grow and increase revenue. Thus, identifying satisfied customers allows an organization to turn them into loyal customers, who recommend the services of a given company to friends and acquaintances.
Moreover, the focus on customer satisfaction allows a given company to stand out from the competition.
In short, we can say that customer satisfaction depends on the company itself, that is, it depends on the product, the sector of activity. Collecting, analyzing and using data on customer satisfaction is critical for business to improve and grow – only then can sporadic customers be transformed into recurring customers.
Technology is an instrument for opening institutions to the world, since it enables the formation of increasingly connected citizens. In fact, PARTTEAM & OEMKIOSKS continues to develop technological solutions for companies and institutions, in order to promote customer and employee satisfaction.
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