Although technology plays an increasingly central role in people’s lives, the interaction between human beings remains essential. In this sense, interactive kiosks with videoconference can provide important information to customers, in addition to guiding and promoting communication.
In a world increasingly technological and characterized by investment in smart cities, artificial intelligence, home delivery through orders made by mobile devices, there is a growing number of companies that install interactive kiosks in order to improve the customer experience and their interactions.
Today, many people – from anywhere in the world – access multimedia kiosks to make transactions, pay bills, take, share and print photos, take tickets, well, for a series of features. Self-service kiosks have also become increasingly popular in the face of consumer preferences and behavior changes.
In spite of everything, it is necessary to keep in mind that communication and interaction are still necessary in people’s daily lives. As the human connection is central in this technological age, there is a greater investment in interactive kiosks with videoconference, aiming to provide customers with a more personalized and efficient experience. Moreover, the brands and companies themselves save money when they hire someone who can serve several customers in different locations, as happens with PARTETAM & OEMKIOSKS technological solutions for virtual security. Nevertheless, several business sectors have been benefiting from interactive kiosks with videoconference.
So, here are some features of these kiosks that can be highlighted:
- Videoconference in HD;
- Elegant and ergonomic design;
- Variety of sizes;
- High brightness screens.
Advantages of interactive kiosks with videoconference
Thanks to this equipment, it is possible to provide personalized recommendations that help guide customers. But more advantages can be listed:
- Greater customer satisfaction;
- Time and travel savings;
- Improved interaction between people and teams;
- Adaptation to various sectors of activity;
- Efficiency;
- Readiness;
- Accessibility;
- Communication and interaction;
- Creation of better working conditions.
PARTTEAM & OEMKIOSKS interactive kiosks offer the possibility of replacing traditional customer service with videoconference. Through this, kiosk users can talk to a sales representative, contact customer service, get help with a purchase, talk to a specialist, make a reservation and much more.
Applications
Virtual security
In PARTTEAM & OEMKIOSKS’ technology solutions for virtual security there is a strong investment in videoconference, since, in this specific case, the interactive kiosk replaces the physical presence of the security, allowing its remote control from the security central, with direct communication to the police. There is, here, a constant bilateral communication between the user and the security.
In addition, and through videoconference, it is possible to contact offices directly, as well as request live assistance.
Coworking
PARTTEAM & OEMKIOSKS develops customized solutions adapted to coworking spaces, in order to enhance and improve interpersonal relationships and teamwork productivity, with high technology. Consequently, PARTTEAM & OEMKIOSKS interactive kiosks with videoconference are ideal for coworking.
Facilitating communication, especially at a distance, these multimedia kiosks are also highly secure and easy to use.
Commerce and retail
The idea of investing in videoconference in stores is the most natural step nowadays. PARTTEAM & OEMKIOSKS allows, in this sense, people to provide support and customer service in real-time through videoconference, in a digital billboard placed in the store. The customer will be able to ask for more information, know prices and even place orders.
Customers can easily start a video call with a single click, which ultimately reduces queues and customer waiting time.
Videoconference is transforming social and commercial interactions while increasing customer satisfaction and loyalty. In addition, it is vital to create optimal customer service due to its ability to solve problems and create deeper customer relationships.
Banks
Over the years, the banking sector has evolved substantially. It has also evolved the form of communication that these institutions have adopted over time. Multimedia kiosks are today an indispensable tool in this area.
In fact, the banking sector is one of the areas of activity where most interactive kiosks are used. Users can make deposits, transactions, withdrawals, print account statements, among other actions.
In this sense, videoconference is also important for banks – which have been surrendering to the capabilities of service digitalization – as customers can get in touch with an employee who is not physically present. Therefore, interactive kiosks with videoconference allow, in this case, the efficiency of banks even remotely.
Airports
With several years of experience, PARTTEAM & OEMKIOSKS offers a wide range of technological solutions and products for the aviation sector, which has adopted the best technologies in order to make the processes automated and more effective.
Although self check-in kiosks are already a constant at airports, videoconference kiosks are also starting to be more used in this sector. With the help of videoconference equipment, passengers can now ask questions with some assistant in a remote way.
Thanks to this technology, people can then get help in real time, in a matter of seconds, through a video call.
Health
The health sector, whether public or private, is, over time, increasingly equipped with the best IT resources, computerized machines and state-of-the-art technologies.
Multimedia kiosks or interactive information points are a fundamental element in the continuous innovation of entities and companies and their processes.
Therefore, it is important to highlight the importance that interactive kiosks with videoconference have nowadays. These kiosks have been designed to make healthcare more accessible for patients living in remote areas and to promote regular medical check-ups.
Justice
In the justice sector, the courts have also used interactive kiosks with videoconference to conduct hearings and trials, which are considered to be remotely conducted.
Thus, it is apprehended that, despite the rise of automation, human interaction remains primordial in several areas. Human beings continue to be, in this sense, the most important power in the labor market, providing advanced guidance and support to customers.
Interactive kiosks with videoconference are thus the future of remote customer care. With these equipment, workers don’t need to be in the same place as the customer to be able to help them, saving time and money on travel.
The kiosks are not intended to replace the workers. The intention is to create better working conditions and generate more satisfaction in customers.
In short, it can be said that the combination between modern technology and human connection is the best option for any business.
PARTTEAM & OEMKIOSKS presents itself as an innovative technological company capable of responding to all market needs, developing products and solutions customized for each client, company, partner or distributor – always taking into account the human factor.