The waiting lines can be frustrating for people, which is not suitable for any type of business. According to an American Express survey, customers are willing to wait about 13 minutes, after which they lose patience and interest and begin to develop negative experiences. The solution is to use queue management and optimization systems.
Thus, service management has as main objectives the ordering of waiting lines, in order to improve the quality of the service provided, the efficiency of the service and the image of the space. In addition, it aims to make the waiting process more orderly, simple and, above all, fast, also providing systems that analyze and improve the flow of visitors.
The queue management systems were thus designed for both the customer and the company that uses the service. Useful for all sectors, intelligent queue management can be the key to the success of any business.
Bearing in mind that we live in the age of information and communication technology, with more demanding and conscientious citizens who want more quality, speed and efficiency in services, excellence in service can be the competitive differentiator and the main factor in customer loyalty, in sales growth, in the evolution of companies, in the performance evaluation of institutions, among other factors.
What benefits come from queue management systems?
Intelligent queue management systems guarantee better service organization, optimize service processes and eliminate traditional queues, which translates into greater service comfort, both for customers and employees. But the advantages are numerous:
- Increased customer satisfaction;
- Reduced waiting time perception;
- Service management and organization;
- Optimizing employee productivity;
- Organized service;
- Increased productivity and operational efficiency;
- Reduction in dropout rate;
- Improved service quality;
- Best organizational image;
- Decrease in complaints;
- Modernization of space;
- Increase in revenue;
- Simplifying communication;
- Creation of a differential point in relation to the competition.
Good service is increasingly important for organizations, so the PARTTEAM & OEMKIOSKS QMAGINE team continues to develop different technological solutions, in order to respond to the most urgent needs of the market.
Ticket queue management
PARTTEAM & OEMKIOSKS ticket queue management responds to all service configurations, regardless of business areas, from a basic system to a more sophisticated enterprise solution, which may involve different stakeholders. Therefore, PARTTEAM & OEMKIOSKS not only provides the service through multimedia kiosks, but also through a mobile application that will quickly and intuitively facilitate and optimise the attendance/waiting queue management.
In this sense, with the ticket dispenser kiosks, the waiting will be organized and effective, translating into customer satisfaction.
Single queue
PARTTEAM & OEMKIOSKS linear queue management service system is also ideal for fast services and long queues, since it is based on the “first come, first served” service logic. Each time a call desk is free, the operator presses the call button and the number of the balcony available for the service is shown on the display.
Online tickets
With PARTTEAM & OEMKIOSKS QMAGINE Online Slip you will be providing your customers greater comfort as it avoids crowded waiting areas. With the emission of the ticket via online, you only have to register on the QMAGINE Slip Online platform, take the password (where it is presented to the customer the information of the available services, the number of people on hold and the average time of attendance for each service) and wait for the call.
SMS alert
PARTTEAM & OEMKIOSKS has also developed the QMAGINE SMS, a service that can be integrated into queue management systems. The aim is to make the experience of its customers even better, with a simpler solution. To enjoy this service, the user will only have to provide the mobile phone contact at the time of emission of the password, so that he can receive the information of approaching service.
First of all, the customer must choose the service in which he wishes to be served. Next, and after selecting the service, the customer must provide the mobile phone number for which they wish to receive the notification. Finally, when it is his turn, the customer will receive an SMS with the indication to go to the place of service.
Statistical data collection
Besides the services already mentioned, and through the PARTTEAM & OEMKIOSKS statistical data collection and analysis service, you can monitor and manage your performance, transforming comments into data analysis. Intuitive graphs and tables help to identify problems and discover their causes, in order to validate future improvements and effortless actions.
In short, with queue management systems, customers leave more satisfied, without having to wait. In addition, a company can differentiate itself from the competition, as well as optimize the waiting time of customers.
PARTTEAM & OEMKIOSKS interactive solutions continue to expand globally, with numerous customized solutions, adapted to each project, which significantly contribute to the expansion of companies and their customers.