Nowadays, society is increasingly connected and thirsty for new experiences, increasingly comparing the benefits and costs of products.
The younger generations prefer to pay more for a product, but in return demand products with quality, services with excellence, and quick and effective answers, valuing unique and personalized micro-experiences.
With these demands comes the need to invest in self-service, practical, and autonomous solutions that facilitate all the processes in the different activity sectors.
This has been a favorite solution developed by PARTTEAM & OEMKIOSKS, which has aroused the attention and appreciation of all clients.
Self-Service Kiosks designed for each business sector
The digital self-service kiosks can be directed to several activity sectors, and each sector will enjoy a different and customized solution.
1. Self-Service Kiosks for Restaurants (QSR)
With the self-service kiosks for the restaurant sector, restaurants can offer a quick and practical experience to their clients, a differentiation that can be crucial at the moment of choice of each client.
In the QSR interactive kiosks customers select what they want, they can customize their order and then enter the data from the loyalty program if applicable in the restaurant in question.
After choosing the order, the customer proceeds to the payment, being able to choose the desired payment method and receives the invoice with a number associated with his order.
In the restaurant, there is also a software that can be developed by PARTTEAM & OEMKIOSKS that will complement the self-service experience.
Through a mobile application such as the Qmagine software, the attendance management will be faster and more intuitive, facilitating and optimizing the attendance management.
This software will indicate when an order is being processed and then ready for delivery, according to each order number.
Once the order is complete, the customer is automatically notified in the monitor and their meal can be picked up.
Optionally, when the order is ready the customer can choose to be notified by SMS:
- The customer chooses which service they want to be served at;
- The customer must then provide the cell phone number to which they wish to receive the notification;
- When it is their turn to be attended, the customer will receive an SMS indicating to go to the service location and pick up their order.
With this solution, the goal is to make the customer experience even better, with a more simple solution.
2. Self-Service Kiosks for Hypermarkets, Supermarkets and Commercial Spaces
With the use of self-service kiosks for hypermarkets, supermarkets and commercial spaces, they are able to provide customers with a quality, effective and much faster service.
These kiosks can have several features, including barcode reader, card reader, pin pad, NFC reader, coin and notepad, printer, webcam, handset phone, anti-vandalism keyboard, and many other functions.
All of this was developed with the customers in mind, to give everyone the best experience possible, not keeping customers waiting, and thus reducing queues.
3. Self-Service Banking Kiosks
The innovation of financial services goes through the virtualization of customer service.
Thus, with the technological development and the progressive virtualization of banking, self service bank kiosks (SSBK) have emerged, providing a series of services in a single terminal.
Self Service Bank Kiosks (SSBK) enable the presentation of a much more complete and user-friendly virtual platform, while providing numerous components that significantly expand the range of services.
The software on this platform allows the customer to be assisted or to remotely contact a banking assistant, with the financial service being available and assisted by professionals.
4. Access Control and Ticketing
Most large transport companies do not dispense with the use of self-service kiosks to provide their customers with the ability to purchase their own tickets, check-in and continue their journey.
With the use of self-service multimedia kiosks, these companies can reduce human resources and therefore reduce costs, providing above all a quality, efficient, and above all, much faster service to their customers.
Also today the access control to companies, museums, stadiums, gyms, events, among others, is done in a totally autonomous way by the customers, through access control systems and people flow management.
In the Land Transportation sector, self-service kiosks provide the possibility for the client to automatically acquire tickets for a trip or a pass. Payment can be made using a bank note, coin, or credit card reader.
In the Aviation sector, self-service kiosks can enable not only check-in, but even print the baggage stickers.
In this way, the agents have more time to provide a more effective and personalized service to the passenger.
5. Self-Service Kiosks for Payments
Automating all cash management processes, without allowing access to unauthorized persons, is one of the functionalities of self-service kiosks for payments, which promise to improve business efficiency, employee productivity, and customer service.
This payment solution can be used in any point of sale to the public that uses these self-service kiosks, allowing different payment methods (MB Way, mobile, cards, cash, among others).
Studies indicate that companies that use self-service multimedia kiosks reduce the waiting time by 35%.
Advantages of Self-Service Kiosks (SSK)
Besides the obvious advantages such as the reduction of costs with human resources and the increase of autonomy, speed and efficiency in the client’s requests, self-service kiosks add other advantages:
- The customer spends more money with SSK kiosks, since, to register the order, the customer goes through the entire digital menu and views available products, enabling the purchase of items he had not thought of before;
- Self-service kiosks reduce the probability of orders being wrong, since part of the process is done by the customer himself;
- The customer has the possibility to change the visualization and menus quickly and without associated costs;
- Improved visualization of menu images and what each one represents, as well as more information and details about them;
- The ability to choose given to the client, who can opt for the digital media without intervenients;
- Customization tailored to each client.
Self-service multimedia thus represent an increasingly important role in autonomy, as they can perform functions that until now would have to be carried out by company employees.
In this way, companies reduce costs with human resources, making the process easier and more autonomous for the consumer.
PARTTEAM & OEMKIOSKS has several self-service solutions and develops equipment tailored to the needs of each client and each project.
With the support of PARTTEAM & OEMKIOSKS, your business will be able to provide a different, fast and practical experience to your clients, and this can be the differentiation you need to stand out from competing brands.