Considering the impact felt worldwide with the COVID-19 pandemic and the new consumption habits, we are witnessing a new approach, namely in the restaurant sector. “Restaurant Management Solution” (RMS) is the concept applied in the area of QSR (Quick Service Restaurants) and is representative of the growing technological application.
Given the accelerated reality that we live in today and responding to the current technological needs, which were accentuated with the pandemic, the catering sector also had to innovate and create. To do this, it needed and still needs to invest in digitalization, especially since about 50% of jobs need to be automated to cope with organizational changes.
This way, any establishment can, through the “Restaurant Management Solution” (RMS) concept, guarantee the sustainability of the business, ensure growth potential and provide a simplified workflow.
The integration of technology in restaurants, such as self-service kiosks, or the increasing use of the drive-thru are examples of how important digital and self-service has become for this sector.
The importance of digitalization is driving restaurants to improve efficiency and streamline operations. As a result, running a restaurant is becoming easier, faster and more profitable.
As part of the “Restaurant Management Solution” (RMS) concept, QSR kiosks from PARTTEAM & OEMKIOSKS have a very positive impact on restaurant revenues and profits. Being a must-have solution for the modernization of this sector, the QSR self-service kiosks reduce the waiting time of customers, speed up the delivery of orders, allow greater accuracy and ensure a fast and effective service.
By improving the customer experience, which becomes “more loyal” and reducing operating costs, QSR self-service kiosks, such as NOMYU QSR, XEKOUT QSR or MEDIA QSR, also enhance the experience of employees, who are able to devote themselves to more important tasks and are more convenient, since they help to speed up operations.
QSR kiosks, thus, bring a number of advantages:
1 – Increased revenue
Self-service equipment increases sales volume (cross-selling and up-selling) and is an asset to any restaurant establishment.
2 – Reduced waiting time
An obvious benefit of self-service kiosks is fast service. This equipment significantly reduces the waiting time. In fact, the implementation of these kiosks has reduced the total time for an order by about 40%.
3 – Improved order accuracy
The margin of error in orders is significantly reduced with QSR kiosks. This is because the kiosks reduce miscommunication by ensuring that customers receive exactly what they ordered.
4 – Saving money
Self-service kiosks also prove to be an asset when it comes to productivity, as employees can devote themselves to more important tasks that have more impact on sales.
5 – Security
In view of the worldwide pandemic, this equipment is extremely advantageous when it comes to safety. Customers can order and pay without the need for anyone else’s intervention. So, interactions are avoided and social distance is guaranteed.
Since 42% of customers prefer to use self-service kiosks in restaurants and 15% of sales have increased significantly through QSR kiosks, there must be, as in PARTTEAM & OEMKIOSKS, a focus on service excellence.
Related Reading: How to improve the customer experience in the restaurant – Self-Service Kiosks for QSR (Quick Service Restaurants)
Other solutions produced by PARTTEAM & OEMKIOSKS associated to the “Restaurant Management Solution” concept
Digital Signage is a digital menu that continues to transform the communication of restaurants, bars, cafes, etc. Digital displays are a unique opportunity for owners, because they allow the display of products and services in the different media, in a more attractive and interactive way than the traditional one.
In addition to reducing printing costs, Digital Signage allows easy and convenient price editing and provides more effective communication.
Commercial spaces work with various forms of communication to attract and provide new experiences to increasingly connected customers. It is essential that restaurants follow this technological trend with dynamic content.
Menu Boards make communication more dynamic, modern and interactive. In the case of restaurants, these digital displays transform the images of food and dishes into an interesting and very attractive scenario for the customer, unconsciously inviting him to try them.
PARTTEAM & OEMKIOSKS has been increasingly investing in digital innovation, as it allows the development of technological tools capable of transforming any space and/or service into a more innovative and dynamic environment.The investment in technology to improve customer experiences is a strategy used by several companies and sectors, as it allows the introduction of new technologies that aim to attract the consumers’ attention.