We will always be at your service to provide quality technical assistance, even when the last solution is the repair of the equipment.
If you have already clarified with our Technical Support your question or, eventually, a technical problem with the equipment, having been determined by our Technical Department that the best solution would be to send the equipment to our facilities for repair or replacement, then you should fill out the following RMA (Return Merchandise Authorization) form.
If it is concluded that we can't solve the problem (online: phone or email), then our technical staff will ask you to fill out the following RMA (Return Merchandise Autorization) form. This is the procedure that will definitively register the assistance care process and to which will be assigned a reference number that will be sent to you by email. Only after receiving this RMA number you should send the equipment.
This RMA number must be sent together with the equipment. Equipment received without this number will not be considered.