Return Merchandise Autorization for Assistance

If you have already clarified with our Technical Support your question or, eventually, a technical problem with the equipment, having been determined by our Technical Department that the best solution would be to send the equipment to our facilities for repair or replacement, then you should fill out the following RMA (Return Merchandise Authorization) form.

If it is concluded that we can't solve the problem (online: phone or email), then our technical staff will ask you to fill out the following RMA (Return Merchandise Autorization) form. This is the procedure that will definitively register the assistance care process and to which will be assigned a reference number that will be sent to you by email. Only after receiving this RMA number you should send the equipment.

This RMA number must be sent together with the equipment. Equipment received without this number will not be considered.

DO NOT SEND ANY PRODUCT WITHOUT AUTHORIZATION FROM PARTTEAM & OEMKIOSKS

PARTTEAM & OEMKIOSKS does not accept RMA requests for cash on delivery, shipping costs are borne by the customer, or the customer can deliver the equipment/product to our company's facilities.

This RMA form is to be used only for delivery/shipment of equipment for repair and not for any assumption of return.

If there is an intention to return, this RMA should not be used (it will be disregarded) and PARTTEAM & OEMKIOSKS should be contacted to inform you of the procedures.

Returns are only accepted when completed within 30 days from the date of shipment/delivery. This does not include items or equipment identified as "NCNR", "Non-Cancellable/Non-Returnable" ("Non-Standard Products"), Downloadable Software ("Digital Delivery") or governed by a specific, signed Agreement between the parties.