RMA - Return Merchandise Authorization We will always be at your service to perform a quality technical assistance, even when the only solution is the repair of the equipment...
If you have already explained to our Technical Support the technical problem with the equipment, and they have determined that the best solution would be to send the equipment to our facilities for repair or replacement, you should fill out the following form RMA (Return Merchandise Authorization).
This is the procedure that will record the assistance care process and will have a reference number sent to you by email.
This RMA number should be sent together with the equipment. Equipment received without this number will not be considered.
If it is concluded that we you can't solve the problem (online: phone or email), then our technical staff will ask to fill out the following form RTA (Request Techical assistance). This is the procedure that will record the assistance care process and will have a reference number sent to you by email.