The INVOICE is always the proof of the equipment purchase in our company, and therefore must always be given a copy when a malfunction happened.
The delivery of goods (costs) in warranty period in Partteam Company | OEMKIOSKS is always from the responsibility of the customers. Partteam is not responsible for damages or other anomalies caused to the the equipment received or taken into, by deficiencies in packaging or unpackaging.
The return of repaired equipment to the customer is Partteam responsibility , which will reach its destination, at its own expense.
Terms and Conditions
1. Material can only be returned when technical service issued a valid RMA number.
2. An RMA number is valid for 15 days after its issue by our service; consequently the concerned products must be returned to OEMKIOSKS within that period of time.
3. Only material purchased at OEMKIOSKS can be returned. Verification is done based on the serial numbers or invoice number and date.
4. Returned goods must be in original manufacturers shipping cartons complete with all packing materials. All goods for return shall be returned freight prepaid or in the manner specified in the RMA.
5. Do not write on the product box. The RMA number should be visible on the shipping label and outer box.
6. Product will be refused in the following circumstances:
- If a product is returned missing any components sent with the original order.
- If the condition of the returned product is in any way misrepresented.
- If the received product is damaged in any way.
- If there is not a valid and visible RMA number.
- If a product returned is tested as a full functioning product.
- If product is received over 20 days after the date the RMA number is issued.
- If a product is not returned in the original packaging and/or box.
7. Final Customer and Partners are ultimately responsible for the condition of the returned items. These policies should be communicated by partners to their final customers.
8. Product that is discontinued or obsolete from the supplier does not qualify for a return.
9.In cases where replacement units need to be issued, this will be actioned using the standard delivery terms.
* This informations and conditions can be change without previous warning.