Request Technical Assistance

Our technical support is fundamental for the proper functioning of the equipment. Do not hesitate to contact us if you have any general or technical question.

If you have a doubt, a technical question or possibly a problem with your equipment, please do not hesitate to contact us for clarification or support.

Don't forget always to first consult the instruction manual that comes with the equipment to check that you are performing the correct procedures.

After completing the RTA (Request Techical Assistance) form, the request will be reviewed by our technical team, so it is important that you provide us with as much information as possible.

This is the procedure that will definitely register the assistance process with a reference number that will be sent to you by email.

Time in Portugal:

Phone Service Schedule: 9AM - 5:30PM

Technical Support Schedule: 9:30AM - 5:30PM

RTA Form (Request Technical Assistance)

Fill out the form below to make a request for assistance


Do you have an assistance / support agreement?

The response time to your request will be according to the level of service contracted.