Request Technical Assistance

Our technical support is essential for the proper functioning of equipment. Do not hesitate to contact us if you have any general or technical question.

If you have a question, a technical question or possibly a problem with your equipment, please do not hesitate to contact us for clarification or support.

Don't forget always to first consult the instruction manual that came with the equipment to see if you are performing the correct procedures.

After completing the RTA (Request Techical Assistance) form, the application will be reviewed by our technical team, so it will be important that you provide us with as much information as possible.

This is the procedure that will definitely record the assistance process with a reference number that will be sent to you by email.

Technical Support: 09:30 a.m. to 6:30 p.m. (Monday to Friday on week days)

RTA Form (Request Technical Assistance)

Fill out the form below to make a request for assistance


Do you have an assistance / support agreement?

The response time to your request will be according to the level of service contracted.