Fábrica dos Óculos modernizes space with QMAGINE Queue Management System

The Fábrica dos Óculos group was born in 2018, and in the space of 3 years, it has established itself as one of the main players in the Optical sector.

The company's mission is based on 3 fundamental watchwords: Simplicity, Proximity and Competitiveness.

In order to respond to the increased flow of customers in store, the Fábrica dos Óculos of Porto resorted to PARTTEAM & OEMKIOSKS, more specifically to the QMAGINE system and the QUARTZ ticket dispenser kiosk, for the optimization and requalification of its waiting queues and customer service.

QUARTZ model

Fábrica dos Óculos chose the QUARTZ model by PARTTEAM & OEMKIOSKS in order to make a more organized, efficient and intuitive service management.

This is a modern and contemporary interactive kiosk that guarantees high performance and reliability. Integrated with a customer service and queue management software, and after selecting the service, the kiosk prints an information ticket with the service number and estimated waiting time.

The QUARTZ ticket dispenser, customized for Fábrica dos Óculos, presents several options for customers who visit Fábrica dos Óculos:

  • General Service;
  • Priority Service;
  • Scheduled Appointment;
  • Make Appointment;
  • Pickup Glasses.

Queue Management System

Allied to the QUARTZ ticket dispensers, which facilitate the entire queue management process, Fábrica dos Óculos also has the QMAGINE queue management system that ensures better organization of services, optimizes service processes and puts an end to the traditional queues wait, which translates into greater service comfort, improving the flow of customers and employees in the store.

The purpose of this project is to provide the best service, with an organized and effective waiting period, guaranteeing customer satisfaction and their willingness to return to the store.

Solucoes Digitais e Interactivas para a Industria e Empresas

Find out about our QUARTZ model!

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