Get your virtual ticket and wait safely with SMS and QR Code QMAGINE reading service
PARTTEAM & OEMKIOSKS, through QMAGINE, provides an SMS and QR Code reading service that can be integrated into queue management systems. You can take your digital ticket and wait safely, avoiding long queues and taking advantage of time outside the waiting room.
Besides making the experience of its customers even better, this service, which is part of the “Zero Contact”, system, allows users to wait freely for their turn.
First of all, as far as QR Code reading is concerned, users must read the QR Code and select the desired service. Then, they can consult the evolution of the queue on the cell phone in real time.
Secondly, regarding the SMS service, users can send an SMS to the number indicated with the letter referring to the service. Then, they receive the alert SMS for the number of tickets in front of them, as well as the average waiting time.
These solutions bring several advantages to both the institution and the client:
- Decreased dropout rate;
- Decrease in waiting time;
- The client can be physically absent from the place of attendance without risk of losing his turn;
- Increased customer satisfaction.
This QMAGINE service allows users to receive alerts regarding their attendance, without being surprised by the passage of their turn.
As for the "Zero Contact" system, it was developed for queue management inside and outside the establishments, allowing customers to withdraw their tickets without the need for physical contact, whether by SCAN, QR Code, SMS or Voice.