Supermercado Preços Baixos requalifies service with QMAGINE queue management system

PARTTEAM & OEMKIOSKS, through a national partner, has requalified and optimized the service management and queues of Supermercado Preços Baixos, in Póvoa de Varzim, with a complete QMAGINE solution.

The project included the installation of 15” model QUARTZ ticket dispensers and monitors with information about the tickets and with information about prices, products and supermarket menus.

Since the standard of service required by customers is increasingly high, it is natural to look for solutions that ensure a faster, more efficient and welcoming service.

This way, QMAGINE by PARTTEAM & OEMKIOSKS queue management and service systems are ideal for hyper and supermarkets:

• Optimize the quality of service;
• Manage exceptional customer relations;
• Reduce the perception of waiting time;
• Improve service management and organization;
• Optimize staff productivity.

Ticket dispenser kiosks allow a personalized customer service and a productivity gain in the service provided. QMAGINE systems, in turn, automate processes, making the flow of service easier.

Regarding the QUARTZ model, it presents, through the touchscreen system, the various services available to the customer. With the integration of a queue management and service software, after selecting the service, the kiosk prints an information ticket with the ticket number and the estimated waiting time. Besides, it allows the sending of SMS notifications, alerting the user to his turn.

By using PARTTEAM & OEMKIOSKS multimedia kiosks, hyper and supermarkets are able to reduce human resources and consequently costs, providing customers with an effective, fast and quality service.